1:1 Consultation Sessions
Refund Eligibility
We offer refunds for 1:1 consultation sessions under the following conditions:
• Technical Issues: If technical problems on our end prevent the session from taking place
• No-Show by Consultant: If the consultant fails to attend the scheduled session without prior notice
• Cancellation by Us: If we need to cancel the session for any reason
• No-Show by Consultant: If the consultant fails to attend the scheduled session without prior notice
• Cancellation by Us: If we need to cancel the session for any reason
Non-Refundable Situations
Refunds will NOT be provided in the following cases:
• Client No-Show: If you miss your scheduled session without 24-hour notice
• Late Cancellation: Cancellations made less than 24 hours before the session
• Completed Sessions: Sessions that have been completed, regardless of satisfaction
• Technical Issues on Client Side: Internet connectivity or device issues on your end
• Late Cancellation: Cancellations made less than 24 hours before the session
• Completed Sessions: Sessions that have been completed, regardless of satisfaction
• Technical Issues on Client Side: Internet connectivity or device issues on your end
Rescheduling Policy
• Sessions can be rescheduled up to 24 hours before the scheduled time
• One free reschedule is allowed per booking
• Additional reschedules may incur a $25 administrative fee
• One free reschedule is allowed per booking
• Additional reschedules may incur a $25 administrative fee
Plus Membership
Monthly Subscriptions
• No refunds for monthly subscriptions
• You can cancel anytime to prevent future charges
• Access continues until the end of the current billing period
• You can cancel anytime to prevent future charges
• Access continues until the end of the current billing period
Annual Subscriptions
• 30-day money-back guarantee from the date of purchase
• Refund requests must be made within 30 days
• Partial refunds not available after 30 days
• Pro-rated refunds may be considered for exceptional circumstances
• Refund requests must be made within 30 days
• Partial refunds not available after 30 days
• Pro-rated refunds may be considered for exceptional circumstances
Project Development Services
Milestone-Based Projects
• Refunds available for incomplete milestones only
• Completed milestones are non-refundable
• 50% refund available if project is cancelled before 25% completion
• No refunds after 50% project completion
• Completed milestones are non-refundable
• 50% refund available if project is cancelled before 25% completion
• No refunds after 50% project completion
Fixed-Price Projects
• 10% cancellation fee if cancelled within 48 hours of agreement
• 25% cancellation fee if cancelled after work has begun
• No refunds after 50% of deliverables are completed
• 25% cancellation fee if cancelled after work has begun
• No refunds after 50% of deliverables are completed
Lifetime Membership
• No Refunds: Lifetime memberships are non-refundable once purchased
• Marketing Term: "Lifetime" is a marketing term and may be subject to business changes
• Service Modifications: We reserve the right to modify, suspend, or discontinue services
• Business Changes: Mergers, acquisitions, or restructuring may affect service continuity
• Marketing Term: "Lifetime" is a marketing term and may be subject to business changes
• Service Modifications: We reserve the right to modify, suspend, or discontinue services
• Business Changes: Mergers, acquisitions, or restructuring may affect service continuity
Lifetime Membership Disclaimer
Lifetime access is contingent on business operations and may be modified based on legal, operational, or financial requirements. We will provide reasonable notice of significant changes when possible.
Refund Process
How to Request a Refund
1. Email us at [email protected]
2. Include your order number and reason for refund
3. Provide any supporting documentation
4. Allow 3-5 business days for review
2. Include your order number and reason for refund
3. Provide any supporting documentation
4. Allow 3-5 business days for review
Processing Time
• Approved refunds are processed within 5-10 business days
• Refunds are issued to the original payment method
• Credit card refunds may take 1-2 billing cycles to appear
• PayPal refunds typically appear within 24-48 hours
• Refunds are issued to the original payment method
• Credit card refunds may take 1-2 billing cycles to appear
• PayPal refunds typically appear within 24-48 hours
Dispute Resolution
If you're not satisfied with our refund decision:
1. Contact our support team for escalation
2. We'll review your case within 48 hours
3. Final decisions will be communicated via email
4. You may pursue other legal remedies if unsatisfied
2. We'll review your case within 48 hours
3. Final decisions will be communicated via email
4. You may pursue other legal remedies if unsatisfied
Exceptions and Special Circumstances
We may consider refunds outside of this policy for:
• Medical emergencies with documentation
• Natural disasters or force majeure events
• Significant service outages lasting more than 24 hours
• Other exceptional circumstances at our discretion
• Natural disasters or force majeure events
• Significant service outages lasting more than 24 hours
• Other exceptional circumstances at our discretion
Contact Information
For refund requests or questions about this policy:
Policy Updates
This refund policy may be updated from time to time. Changes will be posted on this page with an updated revision date.